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Questions

Every question about Diagnosit, answered.

Diagnosit is dental treatment plan and offer software for clinics with a sales team. Below are more than 100 short answers on the product, the offers, the 3D preview, price control, your CRM, security and how to start.

What is Diagnosit?

Diagnosit is the platform that runs a dental clinic’s offer process, from the first patient enquiry to an accepted treatment plan. A case comes in, a doctor diagnoses and plans it, the sales team prices it inside the limits management sets, and the patient receives the plan as a branded PDF and a live link.

What kind of dental software is Diagnosit?

It is dental treatment plan and offer software. It covers the part of a clinic’s work between an enquiry and a yes: the diagnosis on a teeth chart, the treatment plan, the pricing, the offer the patient receives and the follow-up until the plan is accepted.

Which clinics is Diagnosit for?

Diagnosit is for dental clinics that have a sales and follow-up team, with local or international patients. It fits clinics where doctors plan treatments and patient advisors or treatment coordinators send offers and follow up on them.

Is Diagnosit only for dentistry?

Yes. Diagnosit is built only for dentistry. The teeth chart, the treatments, the bundles, the visit by visit plan, the 3D preview and the pipeline stages are all made for how dental clinics diagnose and sell.

Is Diagnosit a dental practice management software?

No. Diagnosit does not run appointments, clinical records or billing. It runs the offer process: the diagnosis, the treatment plan, the pricing, the offer and the patient’s acceptance. A clinic can use it next to its practice management system.

Is Diagnosit a dental CRM?

Diagnosit is the dental part a CRM lacks. It has a pipeline built for dental offers, but it does not replace your CRM. Your CRM keeps the leads, and Diagnosit runs the diagnosis, the plan, the price and the offer, then sends the result back.

Is Diagnosit dental clinic management software?

It manages one thing fully: how your clinic turns enquiries into accepted treatment plans. Management gets one price list, discount limits, roles, approvals and reports. It does not manage appointments, clinical records or billing.

Which devices does Diagnosit run on?

Diagnosit runs on the web, on iOS and on Android. Doctors and sales advisors can work from a computer or from the mobile app, and the chat sends notifications to the phone.

Which languages does Diagnosit support?

The app is available in 5 languages for your team: English, Turkish, French, Arabic and Spanish. The offer itself can be generated in any language, so the advisor can work in one language and the patient can read the plan in another.

How long has Diagnosit been in use?

Clinics have used Diagnosit every day for three years. It started in Turkey and is run by Diagnosit LLC, a company based in Sharjah, United Arab Emirates. New features are driven by what clinics ask for.

What results do clinics see with Diagnosit?

Clinics see 50%+ more accepted offers than with traditional documents and text quotes. Across the clinics using it, Diagnosit handles 18,500+ diagnoses a month, patients have viewed 170,000+ treatment plans, and $140M+ in treatments have been accepted.

How is Diagnosit rated?

Diagnosit is rated 5.0 out of 5 on Google. The reviews are written by people who work in clinics that use it, and you can read them on the home page with a link to Google.

What does Diagnosit replace in a clinic?

It replaces the WhatsApp groups where cases get buried, the Excel price lists nobody can control, the quotes edited before they reach the patient, and the text messages patients do not understand. Each one gets a proper place, with management in control.

How does a case move through Diagnosit?

A case comes in and is assigned to an advisor. The doctor diagnoses and plans. Sales prices the plan and sends the offer. The patient views it, accepts and pays a deposit. The pipeline stages are New, Assigned, Diagnosed, Offered, Pre Sold and Sold.

Offers and the PDF

Branded offers

What does the patient receive?

The patient receives the treatment plan as a PDF in your clinic’s brand and as a live link. Both are in the patient’s language, with images, a 3D preview of their own plan and the prices broken down treatment by treatment.

What is a live link?

A live link is the online version of the offer. The patient opens it on a phone or computer, watches the 3D preview of their plan, reads the prices, accepts the plan and can pay a deposit, all on one page.

Can the offer PDF be edited after it is generated?

No. The PDF cannot be edited after it is generated. Sales cannot change a price in a PDF tool before sending it, so the price the clinic approved is the price the patient sees.

Can the offer carry our clinic’s brand?

Yes. The PDF and the live link carry your clinic’s logo and colours. The patient sees an offer from your clinic, not from a software company.

Is Diagnosit a dental treatment plan template?

It is more than a template. A template still has to be filled in by hand. In Diagnosit the doctor’s plan and the clinic’s price list produce the offer, so every treatment plan PDF has the same layout, the right prices and your brand.

Can we send a dental quote in the patient’s language and currency?

Yes. The offer is generated in the patient’s language, and the clinic keeps one price list per currency. The advisor picks the patient’s language and the currency, and the dental quote is priced from the right list.

How long does it take to send a treatment plan offer?

Minutes. Once the doctor confirms the plan, the advisor prices it from the price list and sends the PDF and the live link. Nobody copies treatments into a document or rebuilds a layout.

Can a patient accept the plan online?

Yes. The patient accepts the plan from the live link. The case moves forward in the pipeline, and the advisor sees it right away.

Can a patient pay a deposit online?

Yes. The patient can pay a deposit straight from the live link, at the moment they decide. The clinic does not have to send bank details in a separate message and wait.

Can we see if the patient opened the offer?

Yes. The team sees when the live link was viewed and how many times. An advisor knows when to follow up, and management sees offers sent, viewed and accepted in the reports.

Why do patients say no to a treatment plan?

Often because they do not understand it. A text quote or a list of codes does not show what will happen in their mouth, why, and when. A plan they can see in 3D, with prices broken down in their language, is a plan they can trust.

How can a clinic increase dental case acceptance?

Show the patient their own plan clearly and make yes easy. Diagnosit sends a branded offer with a 3D preview of the patient’s own treatment, prices broken down, in their language, with online acceptance and deposit. Clinics see 50%+ more accepted offers.

What does a treatment plan presentation look like in Diagnosit?

It opens with the clinic’s brand, shows the patient’s teeth and the planned treatments, plays the 3D preview step by step, lists the visits and breaks down the prices. It is a treatment plan presentation the patient can open at home and share with family.

What does 50%+ more accepted offers mean?

It compares offers sent with Diagnosit against traditional documents and text quotes. Clinics see more than half again as many offers accepted when the patient receives a branded offer with their own plan in 3D.

The 3D treatment preview

3D treatment preview

What is the 3D treatment preview?

It is a 3D animation of the patient’s own treatment, step by step, from the first visit to the final result. Diagnosit generates it from the plan the doctor confirmed, and the patient watches it in the live link.

Who prepares the 3D preview?

Nobody prepares it by hand. The doctor confirms the plan and Diagnosit generates the 3D from it. There is no designer, no extra software and no waiting for a file.

Is the 3D preview made for each patient?

Yes. It is built from that patient’s plan: the teeth the doctor marked and the treatments chosen for them. Two patients with different plans see two different previews.

Can the 3D preview be sent as a video?

Yes. The 3D preview can be exported as a video and sent to the patient, for example on WhatsApp. It also plays inside the live link, next to the prices.

Is the 3D preview a smile simulator?

No. A smile simulator edits a photo of the patient’s face. The 3D preview shows the treatment itself on a 3D model of the teeth: which teeth are treated, in which order, and what is placed. It explains the plan step by step.

Is it the same as digital smile design?

No. Digital smile design is a clinical design tool the doctor uses on photos and scans. The Diagnosit 3D preview is a communication tool: it turns the confirmed treatment plan into an animation the patient understands. Clinics can use both.

Which treatments does the 3D preview show?

It follows the plan the doctor built, for example root canals, implants, bone grafts, crowns and veneers, in the order they will be done. The patient sees every step from the first visit to the final smile.

Why does a 3D preview help patients say yes?

A patient who understands their treatment trusts it. They see what will happen, why, and when, instead of reading a list of terms. That is a large part of why clinics see 50%+ more accepted offers.

Does the patient need an app to watch the 3D?

No. The patient opens the live link in a browser, on a phone or a computer. Nothing has to be installed.

Can sales advisors use the 3D preview without a doctor present?

Yes. Once the doctor has confirmed the plan, the 3D is part of the offer. The advisor sends the live link or the video and can walk the patient through it on a call.

Prices, discounts and control

Discount control

How does management control prices?

The clinic keeps one price list per currency inside Diagnosit. Every salesperson quotes from the same list, so there are no private Excel sheets and no two prices for the same treatment.

How do discount limits work?

Management sets a discount limit for each person. An advisor can give a discount up to their own limit without asking. Anything above it becomes an approval request that a manager approves or declines.

What happens when a salesperson wants a bigger discount?

They send an approval request from the offer. The manager sees the case, the price and the requested discount, then approves or declines. The offer goes out only with a price the clinic agreed to.

Can sales change a price before sending the offer?

Only inside the rules. Prices come from the clinic’s price list, discounts stay inside each person’s limit, and the PDF cannot be edited after it is generated. A quote cannot be changed in a PDF tool on the way to the patient.

Can we have different price lists for different currencies?

Yes. Diagnosit keeps one price list per currency. A clinic that sells to patients from several countries prices each offer from the list of the patient’s currency.

What reports does management get?

Reports show offers sent, viewed and accepted, by person and by period. Management sees how each advisor sells and where cases stand in the pipeline, without asking for a spreadsheet.

Does Diagnosit give us a dental KPI dashboard?

It gives the numbers that matter for selling treatment: offers sent, offers viewed and offers accepted, for each person and each period, with the pipeline stage of every case. It is not a general finance or appointment dashboard.

How do roles and permissions work?

Each person has a role that decides what they see and what they can do. A doctor diagnoses and plans, an advisor prices and sends, a sales manager approves, and management sees everything.

Can a doctor’s plan be changed by sales?

No. Sales sends a plan request in the app when a patient asks for something different. The doctor sees the before and the after, then approves or declines. The plan stays the doctor’s decision.

How does Diagnosit reduce manual work?

Treatments are not retyped into documents, prices are not looked up in spreadsheets, approvals do not happen in chat groups, and plan changes do not go back and forth. Each step has one place and the next person is notified.

Can we see where every case stands?

Yes. Every case sits in one pipeline stage: New, Assigned, Diagnosed, Offered, Pre Sold or Sold. Management and sales managers see the whole pipeline, and each advisor sees their own cases.

CRM and integrations

Integrations

We already use a CRM. Does Diagnosit replace it?

No. Keep your CRM. It keeps your leads and your marketing. Diagnosit runs what a CRM was never built for: the diagnosis, the treatment plan, the pricing and the offer, and it sends the result back to the CRM.

Which CRMs does Diagnosit work with?

Diagnosit connects with Zoho, Bitrix24, Odoo, Salesforce, HubSpot and Make.com. For anything else there is a REST API and webhooks, documented at developer.diagnosit.com.

What is the best CRM for a dental practice?

The one your team already uses well, with a dental layer on top. A general CRM tracks leads but cannot diagnose, plan, price or build a dental offer. Diagnosit adds that part and works with the CRM you have.

Why is a general CRM not enough for a dental clinic?

A CRM knows a lead and a deal. It does not know teeth, treatments, visits, price lists per currency or discount limits. Clinics end up bending it with custom fields and still write the offer by hand. Diagnosit is built for that missing part.

Do we need a CRM to use Diagnosit?

No. Cases can come from your website, from WhatsApp, from a CRM, or be entered by your team. Diagnosit has its own pipeline for dental offers. If you have a CRM, the two are connected.

Does Diagnosit have an API?

Yes. Diagnosit has a REST API and webhooks. Your developers can create cases, read results and react to events such as an accepted plan. The documentation is at developer.diagnosit.com.

Can leads from our website go straight into Diagnosit?

Yes. An enquiry from your website can open a case in Diagnosit and be assigned to an advisor. It can come directly through the API or through your CRM.

Does Diagnosit work with WhatsApp?

A case can start from a WhatsApp enquiry, and advisors can send the live link or the 3D video to the patient on WhatsApp. Inside the team, each patient has a chat room of their own in Diagnosit, in place of a shared WhatsApp group.

Does Diagnosit work with our practice management system?

They cover different work, so they sit side by side. The practice system runs appointments, records and billing. Diagnosit runs the offer process. Data can move between systems through the REST API and webhooks.

Can we connect Diagnosit with Make.com?

Yes. Make.com is one of the supported integrations, so a clinic can connect Diagnosit to other tools without writing code, for example to send an accepted plan to another system.

What does Diagnosit send back to the CRM?

The result of the offer process: what was diagnosed, what was offered and whether the plan was accepted. Your CRM stays the place for leads and marketing, with the outcome of each case filled in.

Who sets up the integration?

Our team goes through it with you when your account is opened. The supported CRMs connect directly, and your developers can use the REST API and webhooks for a custom setup.

The AI assistant

AI plan assistant

Does Diagnosit use AI?

Yes. An AI assistant inside the product drafts a treatment plan from typed or spoken instructions. The doctor reviews and confirms it. Nothing reaches the patient without a doctor’s confirmation.

Is Diagnosit dental AI software?

Diagnosit is dental treatment plan and offer software with AI where it saves time. The AI assistant drafts plans from a doctor’s instructions. The diagnosis and the decision stay with the doctor.

How does AI dental treatment planning work in Diagnosit?

The doctor says or types the plan in their own words, for example implants on two teeth, a bone graft and crowns on eight. The assistant turns that into a structured plan with treatments and visits. The doctor checks it and confirms.

Does the AI diagnose patients?

No. The doctor diagnoses. The AI assistant only drafts the plan from what the doctor says or types, and the doctor confirms it before anyone else can use it.

Can a doctor dictate a treatment plan?

Yes. The AI assistant drafts the plan from spoken instructions as well as typed ones. A doctor can dictate between patients and confirm the draft in a few clicks.

Can the AI send an offer to a patient by itself?

No. Nothing reaches the patient without confirmation. The doctor confirms the plan, and a sales advisor prices and sends the offer inside the clinic’s limits.

Doctors, sales and management

For your team

What does a doctor do in Diagnosit?

The doctor marks the teeth on a teeth chart, chooses treatments and bundles, and plans the case visit by visit. They answer plan requests from sales with an approval or a decline. Pricing and follow-up are not their job.

Is Diagnosit dental charting software?

It has a teeth chart made for planning and offers. The doctor marks teeth and assigns treatments to them, and that chart drives the plan, the 3D preview and the offer. It is not a full clinical record or a periodontal chart.

What does a sales advisor do in Diagnosit?

The advisor receives the case, asks the doctor for a plan, prices it from the clinic’s price list inside their discount limit, sends the PDF and the live link, and follows up until the patient decides.

Is Diagnosit software for dental treatment coordinators?

Yes. A dental treatment coordinator or patient advisor works in it all day: their cases, the doctor’s plans, the offers they sent, which ones were viewed, and what to follow up next.

What does a sales manager get?

A sales manager sees how every advisor sells: offers sent, viewed and accepted. They approve or decline discounts above an advisor’s limit and see where each case stands in the pipeline.

What does management get?

Management gets control and visibility: one price list, a discount limit per person, offers that cannot be edited, roles and permissions, and reports on offers sent, viewed and accepted by person and by period.

How do doctors and sales talk about a case?

Each patient has a chat room of their own. The advisor and the doctor talk about that one case in one place, with photos and X-rays, and the mobile app sends notifications.

What is a plan request?

A plan request is how sales asks a doctor for a plan or a change. It carries the patient’s photos and X-rays. The doctor answers with the plan, or approves or declines a change with a clear before and after.

Can doctors use Diagnosit on a phone?

Yes. Diagnosit has iOS and Android apps. A doctor can answer a plan request or a chat message from the phone between patients.

Does every team member need an account?

Each person who works on cases has their own account with their own role, so limits, approvals and reports are tied to a person. The number of accounts is part of the terms for your clinic.

Dental tourism and remote patients

How clinics use it

Is Diagnosit dental tourism software?

Yes, it is widely used for dental tourism. A patient abroad sends photos and X-rays, a doctor plans remotely, and the patient receives the offer in their own language and currency with a 3D preview, before they travel.

Can a doctor diagnose a patient who is in another country?

Yes. The advisor sends a plan request with the patient’s photos and X-rays. The doctor builds the plan on the teeth chart from those, and the patient receives the offer online.

Is Diagnosit a health tourism CRM?

It is the dental offer layer for a health tourism team. Your medical tourism CRM keeps the leads. Diagnosit adds the diagnosis, the plan, the price in the patient’s currency and the offer, then sends the result back.

Does Diagnosit work for clinics with only local patients?

Yes. Clinics with local patients use the same flow: the doctor plans, the coordinator prices and presents the plan, and the patient takes home a branded offer with their plan in 3D.

Can one advisor serve patients in several languages?

Yes. The advisor works in their own language in the app, and each offer is generated in the patient’s language. The 3D preview needs no translation at all.

How do international patients pay a deposit?

From the live link, online, in the currency of the offer. The patient can commit before they book a flight, and the clinic sees the deposit on the case.

Which clinics use Diagnosit?

Large dental clinics rely on it every day, among them Dentakay, Turkeyana Clinic, Medico Clinic and Vitrin Clinic. Clinics found Diagnosit by word of mouth, from one clinic to the next.

Where is our data hosted?

In Europe. This applies to every clinic, wherever the clinic itself is located.

Is Diagnosit GDPR compliant?

Yes. Diagnosit is compliant with the GDPR of the European Union. Data is hosted in Europe and each clinic has its own separate environment.

Is Diagnosit KVKK compliant?

Yes. Diagnosit is compliant with KVKK, Turkey’s Personal Data Protection Law, as well as with the GDPR.

Can another clinic see our patients or prices?

No. Every clinic has its own separate environment. Patients, plans, price lists and reports are not shared between clinics.

Who on our team can see patient data?

You decide. Roles and permissions set what each person can see and do, so each role sees only the work that belongs to it.

Is patient data safe when an offer is sent as a link?

The live link shows one patient their own plan. The PDF cannot be edited, and the data behind it stays in your clinic’s own environment, hosted in Europe.

Which company do we sign with?

Diagnosit LLC, a company established in Sharjah, United Arab Emirates. Our team sends the contract and the terms for your clinic after you start.

Where can our IT or legal team read more?

The Security page covers hosting, compliance and access. The Privacy and Terms pages are linked in the footer, and the developer documentation is at developer.diagnosit.com.

Getting started and cost

Start using Diagnosit

How much does Diagnosit cost?

There is no public price list. Pricing is set for each clinic, by country, size and contract length. Start using Diagnosit and our team will contact you with the terms for your clinic.

How do we start using Diagnosit?

Choose Start using Diagnosit and answer a few short questions about your clinic. Our team contacts you, confirms the terms, opens your account and onboards your team.

Can we try Diagnosit before we decide?

Yes. Choose Try the demo, answer a few questions and confirm your number with a code on WhatsApp. You receive the login to the demo account and can go through the full product.

Is there a free trial?

There is no free trial on a live clinic account. The demo account is how a clinic tries Diagnosit: it has the full product with sample cases, so your team can see every step.

Is there an offer for new clinics right now?

Yes. New clinics that start during the current offer get more seats for the same price and 12 months for the price of 8, payable in two instalments. The Offer page shows the closing date.

Who helps our team get started?

Our team opens your account and onboards your team: the price list, the roles, the discount limits and the brand of your offers. Doctors and advisors then work from the web or the mobile apps.

Do clinics stay with Diagnosit?

Yes. Once a clinic is onboarded and the team is on board, they stay. Diagnosit becomes the place where the doctors and the sales team work every day.

We have several branches. Can we use Diagnosit?

Tell us in the Start form how your clinic is organised. Our team goes through the setup with you, including roles, price lists and who approves what.

I have a question that is not here. Who can I ask?

Tell us about your clinic in the short form and our team will contact you and answer directly. You can also look around the demo account first.