Terms & Conditions

1. Definitions

“Service” means the Diagnosit platform in all the forms in which we make it available — the website, the web application, and the Diagnosit mobile applications for Android and iOS — together with all associated software, features and content. “User” means you and any permitted employee or contractor accessing the Service under your account. “Content” means any data, materials, or information you upload, generate, or display via the Service.

2. License Grant

Subject to your compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes only.

3. Intended Use & Medical Disclaimer

Diagnosit is intended for use by licensed dental professionals only. It does not dispense medical or dental advice. All clinical decisions, diagnoses, and treatments remain the sole responsibility of the practitioner.

WE DO NOT GIVE MEDICAL OR DENTAL ADVICE.

4. User Obligations

• Maintain the confidentiality of your account credentials.
• Use the Service in compliance with all applicable laws and regulations.
• Do not reverse-engineer, decompile, or attempt to extract source code.
• Respect all intellectual property rights in the Service and any third-party materials.

5. Subscriptions & Trial

Pricing is agreed per clinic. The plan you subscribe to, the charges payable, the billing currency, the billing period and any agreed discount are set out in the order form, quotation or subscription confirmation agreed between you and Diagnosit LLC (your “Order Form”). Where we publish list prices or promotional offers, your Order Form governs if it differs from them.

Subscriptions renew automatically for successive billing periods unless cancelled before the end of the current period. Optional add-ons and additional capacity are charged as set out in your Order Form. Where a free trial is offered, its length is stated at sign-up, and unless you cancel before it ends your subscription will begin and your payment method will be charged.

6. Payments, Cancellation & Refunds

Payments are processed securely by Stripe, our payment provider. Diagnosit LLC does not store or have access to your full card details. You are responsible for keeping a valid payment method on file.

Cancellation. You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period; you retain access until then, and you will not be charged for any further period.

Refunds. Charges already incurred are non-refundable, including for partial billing periods and for periods during which the Service was available but unused. We may make an exception, at our discretion, where the Service was materially unavailable for an extended period due to our fault, or where a charge was applied in error. Any amounts owed at cancellation, including usage-based or transaction fees accrued before cancellation, remain payable.

Late or failed payment. If a payment fails we will attempt to collect it again and notify you. If the amount remains unpaid after the grace period notified to you, we may suspend access to the Service until the account is settled. Suspension does not delete your data — see section 11.

To request a refund or raise a billing question, email care@diagnosit.com.

7. Suspension & Termination

Termination by us. We may suspend or terminate your access if you breach this Agreement, fail to pay fees, or misuse the Service. Where we terminate on any of these grounds, your right to use the Service ends immediately.

Cancellation by you. This is different, and section 6 governs it: if you cancel your subscription, your access continues until the end of the billing period you have already paid for, and ends then.

Suspension is not termination. A suspended account loses access to the Service but retains all of its data, and the deletion timetable in section 11 does not begin. If the account is settled or the breach is remedied, access is restored with your data intact.

8. Indemnification

You agree to indemnify and hold harmless Diagnosit LLC, its affiliates and their respective officers, directors, employees, and agents from any claims, damages, or losses arising out of your use of the Service or violation of this Agreement.

9. Limitation of Liability

IN NO EVENT WILL DIAGNOSIT LLC’S AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU HAVE PAID IN THE PRIOR 12 MONTHS OR (B) USD 100. DIAGNOSIT LLC IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

10. Confidentiality

Each party shall keep the other’s non-public information—such as business plans, technical data, and user data—strictly confidential and use it only to perform under this Agreement.

11. Data Protection

In respect of any personal data relating to your patients that you enter into or generate through the Service, you act as the data controller and Diagnosit LLC acts as your data processor. You determine what information is recorded and for how long, and you are responsible for establishing a lawful basis for processing it, for providing your patients with any required privacy notice, and for obtaining any consent required by the law applicable to you.

We process that personal data only on your documented instructions — including in relation to any transfer of personal data to a country outside the one in which it was collected — and for the purpose of providing the Service, and never for any purpose of our own. Where applicable law requires a specific instrument to authorise such a transfer, the parties will enter into it. We will tell you if, in our opinion, an instruction of yours would breach applicable data protection law.

We apply appropriate technical and organisational security measures, and we impose confidentiality obligations on every person we authorise to access your data. We notify you without undue delay after becoming aware of any personal data breach affecting your data, and we assist you — taking into account the nature of the processing and the information available to us — in responding to data subject requests, in keeping your processing secure, in meeting your own breach notification obligations, in carrying out data protection impact assessments, and in any prior consultation with a supervisory authority arising from them.

We engage sub-processors to provide parts of the Service. A current list naming each sub-processor is available to you on request, and we will give you advance notice of any new sub-processor and an opportunity to object. Each sub-processor is bound by written obligations no less protective than those set out here.

Information and audit. We make available to you all information necessary to demonstrate our compliance with this section, and we allow for and contribute to audits, including inspections, conducted by you or an auditor you appoint. Audits may be carried out once in any twelve-month period, on at least thirty days’ written notice, during normal business hours, at your cost, subject to confidentiality obligations, and in a manner that does not unreasonably disrupt our business or risk the confidentiality of other customers’ data. We may satisfy an audit request by providing relevant documentation, security-assessment responses or an independent third-party report, where these reasonably address the scope of your request. You may audit more frequently following a personal data breach affecting your data, or where a supervisory authority requires it.

Suspension of your account does not delete anything: your data is retained in full and the deletion timetable below begins only on termination. On termination, your data is deleted in accordance with the retention periods set out in section 9 of our Privacy Policy, which forms part of this Agreement. You may request an export of your data before deletion.

This section, together with the Annex below, is the data processing agreement between us for the purposes of Article 28 of the GDPR and the equivalent provisions of other applicable data protection law. Where we separately sign a negotiated data processing agreement with you, that agreement prevails over this section to the extent of any conflict.

Annex — Details of processing

12. Website & Demo

Information on our website is general information about our product. It is not an offer capable of acceptance and does not form part of this Agreement unless it is repeated in your Order Form.

Where we give you access to a demonstration account, you may use it only to evaluate the Service. A demonstration account contains sample data. You must not enter real patient information into it. We may reset or withdraw a demonstration account at any time, and anything entered into it may be deleted without notice.

13. Copyright Complaints

If you believe content on our Service infringes your copyright, email care@diagnosit.com with: (a) identification of the copyrighted work; (b) the location of the material you say is infringing; (c) your contact details; and (d) a statement, made in good faith, that you are the rights holder or authorised to act on their behalf and that the information you have given is accurate. We will investigate and, where a complaint is substantiated, remove or disable access to the material.

14. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, such as natural disasters, war, or internet outages.

15. Governing Law

This Agreement is governed by the laws of the United Arab Emirates. Any dispute will be resolved in the courts of the UAE.

Nothing in this section limits any mandatory right or remedy available to you, or to any individual whose personal data is processed through the Service, under data protection law applicable to them — including the right to bring a claim before, or complain to, a supervisory authority in their own country.

16. Changes to This Agreement

We may modify these Terms at any time by posting updates here. Continued use after changes constitutes acceptance.

17. Contact

For questions or notices, email care@diagnosit.com.