Account & Data Deletion

Before you start: how Diagnosit accounts work

Diagnosit is a business-to-business platform used by licensed dental clinics. Accounts are created by a clinic administrator for members of that clinic’s staff — there is no public sign-up, and patients do not hold accounts.

This affects where a deletion request should go, so please use the route below that matches your situation.

1. If you are a clinician or member of clinic staff

To delete your own Diagnosit account, either ask your clinic administrator to remove your account from the clinic workspace, or email us directly at care@diagnosit.com from the email address registered to your account, with the subject “Account deletion request”.

Please include:

• Your full name;
• The email address on your Diagnosit account;
• The name of your clinic.

2. If you are a clinic and want your entire workspace deleted

A clinic administrator may request deletion of the clinic’s complete workspace — all staff accounts, all patient records and all uploaded media — by emailing care@diagnosit.com with the subject “Workspace deletion request”.

We will verify that the request comes from an authorised administrator before acting on it. If you would like a copy of your data before it is deleted, tell us in the same email and we will arrange an export first.

3. If you are a patient

Your information is held in Diagnosit on behalf of the clinic that treated you. That clinic is the data controller and decides what is recorded and for how long; Diagnosit acts only as its processor. Please contact your clinic directly to ask for your records to be corrected or deleted — it can do so itself, immediately, from within the platform.

If you cannot reach the clinic, write to us at care@diagnosit.com and we will do what we can to identify and contact the responsible clinic on your behalf. Please note that we are not permitted to delete a clinic’s patient records without that clinic’s instruction, except where the law requires us to.

What gets deleted, and when

We acknowledge every request within 5 working days and complete verified requests without undue delay, and in any event within 30 days.

Deleted permanently:

• Account details — name, email address, telephone number, profile picture and hashed password;
• Patient records — names, ages, gender, nationality, clinical notes, complaints, medication and treatment plans;
• All uploaded clinical media — X-rays, intraoral photographs, videos, documents and before-and-after images;
• Messages exchanged within patient records;
• Voice notes and their transcripts;
• Session credentials and push notification identifiers.

Retained after deletion, and why:

• Billing, invoice and accounting records — kept for up to 10 years because tax and accounting law requires it. These contain transaction records, not patient information.
• Backups — deleted data remains in disaster-recovery backups until those backups age out of rotation in the ordinary course, after which it is gone. Backups are never used to restore data you have asked us to delete.

Full retention periods for every category of data are set out in section 9 of our Privacy Policy.

Deleting individual records yourself

You do not need to contact us to remove individual items. Clinic staff with the appropriate permission can delete a patient record, an X-ray, a photograph or a document from within the app or the web application at any time. Deleted items are permanently erased within 90 days.

Contact

Diagnosit LLC, Shams Business Center, Sharjah Media City Free Zone, United Arab Emirates — care@diagnosit.com

If you contacted us through our website and are not a customer, write to care@diagnosit.com and we will delete your enquiry.